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COVID-19 FREQUENTLY ASKED QUESTIONS

COVID-19 FREQUENTLY ASKED QUESTIONS


As our small mountain towns begin to welcome back visitors, we understand there are still uncertainties during these ever-changing times, and selecting a place to stay where you feel safe and comfortable for your vacation – or staycation – is more important now than ever. By choosing to book a stay with Abode Luxury Rentals, you are putting your trust in us to provide a safe and healthy environment for you and your family. We do not take that responsibility lightly.

Whether you’re looking for a quick escape to the fresh mountain air, or a longer stay with all the amenities of home and more, consider Abode your safe haven. 

Stay with confidence, and read more about our enhanced cleaning & sanitation protocols and how we’ll customize a stay to best fit your needs and exceed your expectations, from a distance.

What is the cleaning procedure post COVID-19?

We have upped our already high level of service and cleaning to include, Cleaning to CDC recommended standards.

REVIEW OUR CLEANING GUIDELINES

  • Launder all exposed linens separately.
  • Staff will wear non-surgical masks or face coverings, and gloves.
  • All reusable collateral to be removed from properties. (i.e. magazines, newspapers.trail maps)
  • Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request.
  • When possible a 48-hour blackout period will be followed between arrival/departure period of any reservation.
  • Employees working in guest areas will wear a non-surgical mask or face covering, and gloves.
  • High touch surfaces (door handles, counter-tops, work space surfaces, elevators, public restrooms) will be sanitized hourly with EPA approved cleaners.
  • Snack/sundries and all loose product removed and service is suspended.
  • Housekeeping services are discontinued during guest stay.
  • Non-emergency maintenance services while the property/unit is occupied is discontinued. Emergency maintenance providers will wear non-surgical masks or face coverings, and gloves. Where possible, guest should leave the room/unit during service.
  • Provide guests with their own sanitation solutions or wipes.

Are restaurants in your area open?

Yes many of our local restaurants are opened for curbside pick up and delivery!

If I travel to the area should I bring my own paper supplies, Toilette Paper, Paper Towels, Napkins and other items in high demand right now ?

No we supply those items.

What is your cancellation policy?

We handle each situation differently and on an as needed approach. We want to remain flexible and work with our guests if we can! If there is an issue with your reservation due to COVID-19 or anytime at all just call us to discuss other options. Phone: (307) 264-1616

COVID-19 Resources

START PLANNING YOUR NEXT GETAWAY TODAY!